How to open & operate a financially successful collection agency business

點閱:9

作者:by Kristie Lorette & Emonica Dames

出版年:c2011.

出版社:Atlantic Publishing Group, Inc.

出版地:Ocala, Fla.

格式:EPUB 流式

ISBN:9781601387288

分類:英文書  

According to the U.S. Department of Labor, the median annual income for someone in the collection industry is $29,000 and, as a business owner, you could make even more. The Department also suggests that the industry is expected to grow 18 to 26 percent by 2014. Working in the collection agency business requires patience, empathy, a commitment to excellent customer service, and superb negotiation skills. If you are thinking of opening a collection agency business, then we have a book that can guide you through the process, providing all of the insider tips needed to get started in a minimal amount of time, with a minimal amount of money.

  • Cover
  • Title page
  • Copyright page
  • Humane
  • Disclaimer
  • Table of Contents
  • INTRODUCTION: How to Open & Operate a Financially Successful Collection Agency
  • CHAPTER 1: What is a Collection Agency?
  • CHAPTER 2: What it Takes to Start an Agency
  • CHAPTER 3: Deciding How to Set Up Your Agency
  • CHAPTER 4: Preparing to Start Your Own Agency
  • CHAPTER 5: The Legal Standing of Your New Business
  • CHAPTER 6: Accounting and Collection Software Program
  • CHAPTER 7: Staffing Your Agency
  • CHAPTER 8: Marketing — Developing Your Company’s Image
  • CHAPTER 9: Promoting Your Agency and Acquiring Clients
  • CHAPTER 10: Agency Proposals — What to Include and How to Present Them
  • CHAPTER 11: Laws and Regulations Governing the Industry
  • CHAPTER 12: Collection Methods and Communication
  • CHAPTER 13: Managing Customer Accounts — New and Old
  • CHAPTER 14: Payment Plans, Settlements, and Getting Paid
  • CHAPTER 15: Lawsuits, Complaints, and Legal Counsel
  • CHAPTER 16: The Future of your Successful Business – Franchising, Selling, or Closing
  • CONCLUSION
  • APPENDIX A: Associations & Resources
  • APPENDIX B: Example Debtor Excuses and Rebuttals for Overcoming Them
  • APPENDIX C: Most Frequently Asked Questions From Potential Agency Owners
  • APPENDIX D: Collection Agency Directories
  • APPENDIX E: Samples Collection Letters
  • GLOSSARY
  • AUTHOR BIOGRAPHIES